SHIPPING

We are based in Melbourne, Australia, 3181. Although we may try our best to send packages on the day, or day after of purchase, please allow up to 2 business days before the item is shipped. Depending on your location, please allow up to 3 weeks for your item to arrive.

We use differerent courier companies depending on your location to get your products sent to you as quickly as possible. We will notify you of your tracking number by email.

To track your package visit: https://auspost.com.au/mypost/track/#/search

Shipping times in business days:

 

Melbourne Metro 1-3 days Other Australian Cities 2-5 days
Regional & Rural 3-7 days North America 3-14 days
Europe 4-14 days South America 3-21 days
Asia 3-21 days Africa 3-21 days

For Australian orders, we offer 3 shipping rates: Standard, Express, and Melbourne Guaranteed 24hr Delivery. Standard delivery will be shipped by a courier based on the speed in which they can deliver your order. Express Post is exclusively handled by Australia Post. Please check the Australian Post website for updates on delays for Express Shipping. Melbourne Guaranteed 24hr Delivery is only available to people living in the Melbourne Metro area, and delivery is not guaranteed within 24 hours on weekends. 

If we are unable to ship to you, we will notify you within 48 hours of your purchase and offer you a full refund.

We are not responsible for items that are lost in transit, but we do ensure that all of our packages contain tracking. If at anytime the item is lost, you will be able to see this online with the tracking number given to you.

If you would like to make any changes to the order, please feel free to contact us and we’ll do our best to accommodate this. However, once the item has been sent we will be unable to update your order.

If you have any queries, feel free to contact us via hello@melbournebushfood.com or visiting our Contact page.

 


RETURNS


Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Unfortunately due to safety reasons we are unable to accept returns for the following items unless they are faulty:

  • Any of our chocolate products
  • Subscription boxes

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@melbournebushfood.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at accounts@greywattle.com and send your item to: PO Box 1201, Windsor, VIC, 3181, Australia.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: PO Box 1201, Windsor, VIC, 3181, Australia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.