SHIPPING WORLD-WIDE STARTING FROM $9.95 🌼 6,000+ ⭐⭐⭐⭐⭐ REVIEWS 🌼 Due to biosecurity laws, we cannot ship plants to Western Australia or Tasmania

Shipping policy

If you have any issue with your order or tracking please email us at:

hello@melbournebushfood.com.au


Pick-ups available from

Monday - Sunday 10 am to 4 pm (closed during public holidays)

Melbourne Bushfood

49 Sparks Avenue

Fairfield, 3078

VIC, AUSTRALIA

     

    ⏳ Processing times

    We may try our best to send packages on the day, or the day after purchase, please allow up to 2 business days before the item is shipped.

    If you order only 1 food item, your parcel might be shipped in an envelope and will not have tracking, make sure to contact us if you haven't received your order.


    📦 Shipping costs and speed

    - Shipping speed and cost is calculated at checkout for Australian and International Orders

     

    - ALL OTHER COUNTRIES

    Shipping fee: Starting at $15 (AUD)

    Europe: 10-24 days

    North America: 9-24 days

     

    🌱 Plants:

    To be eligible for compensation for plants that arrive dead or in poor condition in transit, you MUST select Australia Post Standard, Australia Post Express or Startrack in the checkout. We do NOT cover refunds or replacements for plants shipped via Aramax.

    Due to biosecurity restrictions, we cannot send plants to WA, TAS or Worldwide. If you order, your plants will be refunded.

    *Our 24-hour plant guarantee means that any plants that have died in transit will be refunded to you when we receive photos from you at hello@melbournebushfood.com.au within 24 hours of the receipt of the delivery. Plants must be in the original pot of arrival and must not be repotted. This excludes orders sent via Aramax.


    We are not responsible for items that are lost in transit due to courier error or because of confiscation from customs or biosecurity, but we do ensure that all of our packages contain tracking. If at anytime the item is lost, you will be able to see this online with the tracking number given to you.

    If you would like to make any changes to the order, please feel free to contact us and we’ll do our best to accommodate this. However, once the item has been sent we will be unable to update your order.