Get your questions answered
Christmas Cutoff Times
- Aramax - 15th December
- Australia Post Standard - 16th December
- Australia Post Express - 17th December
- Startrack Premium - 20th December
To track your order, please enter your order number (found on your confirmation email) and your email address on the form here.
We're sorry! As a small team, it sometimes takes us a day or two to reply. If it's gone beyond this, please check that you've correctly entered our email address 'firstname.lastname@example.org' or fill out the form below.
Super question! Click here to look up all of your plants, and find the care instructions.
Also, on arrival, your box will have a QR code which you can scan to look up the getting started information.
This is something we're trying to fix! We're a small team, so trying to make sure we can offer everyone a good service is what we want. Right now, because of the amount of inquiries we receive, it's not quite possible - however, we're aiming to get this fixed in 2024.
Please allow 24 hours for us to prepare your order. After the 24 hours, please visit us at:
49 Sparks Avenue, Fairfield, VIC.
Pick up times are between 10am and 4pm Monday to Sunday. If the gate is shut on Monday or Tuesday, please push it open and come in.
We are not open on Victorian public holidays.
Not to worry! Our 24 hour plant guarantee means that any plant that arrives in a not-so-good condition will be refunded or replaced. However, please please please make sure to contact us within 24 hours of receiving your delivery - we can't replace it 1 month after delivery :(