FAQ
📦 Shipping & Help:
How can I contact someone?
You can contact us via email at hello@melbournebushfood.com.au.
How much is shipping?
This is hard to give an exact figure as it depends on the weight of your order, but our shipping rate starts at $9.95. This will be calculated at the checkout.
Do you ship worldwide?
Depending on the product and location we may be able to ship to you! There are some restrictions when it comes to plants though (we cannot ship plants to Western Australia or Tasmania).
Can I pick up my order?
Absolutely! You can pick your order up between Wednesday and Sunday from 10am to 4pm.
Can I shop at your warehouse?
Of course. We have all of our plants and food products available at our nursery which is open from Wednesday to Sunday, from 10am to 4pm at 49 Sparks Avenue, Fairfield. We're looking forward to seeing you!
Where is my order? How can I track my order?
You can track your order through the confirmation email which includes its tracking number.
What are your best selling products?
View our best-seller products here.
How do I apply a discount code?
You can apply your discount code to your shopping cart, if not visible, then you’ll need to apply your discount code at checkout.
How can I retail your products or grab some for corporate gifting?
Yes, we do! Fill out this 30-sec form and we'll get back to you asap here.
🌱 PLANTS & FOOD:
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Which plant will suit my garden?
To find out which plants will suit your garden, take our plant match quiz here.
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Do you ship plants to my state?
We can ship plants only to VIC, NSW, ACT, QLD, and SA. If you order plants from any other state or overseas, we’ll refund the plants.
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How to take care of my plants?
We have created a complete care guide for each native plant, click here. If you need more help, please feel free to contact us
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What to do if my plant arrived damaged?
Oh no! Please send our support team an email at hello@melbournebushfood.com.au and we'll aim to get back to you within 48 business hours.
💪 Community:
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Are you Indigenous-owned?
We’re a queer-owned company, and our owner and CEO, Hayden doesn’t identify as Indigenous.
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Do you have any Indigenous People on your team?
Around 11% of our team identify as First Nations compared to the Victorian average of 2%. It's something important to us, and we engage with Community in Melbourne and hold native food workshops to get local First Nations People engaged with native foods.
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How do you support Communities?
We engage with lots of different Communities, for example, we source our Jilungin from the Nyul Nyul People of the Dampier Peninsula. On top of paying the prices they set, we contribute a substantial portion of the profits towards infrastructure development to help improve economic opportunities.
To read more about our different collaborations, click here.
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How do you protect Indigenous Ecological Knowledge?
This is a great question. We're actually engaged with research at the moment in securing native food IPs with Traditional Owners. We believe in keeping the native food industry within Australia and are seeing large plantations of Finger Limes becoming common overseas. To prevent this, we've begun looking into ways to domesticate some species with Traditional Owners within Western law.